Case Management Advocate
Job ID 2005 // Posted October 9, 2019

Reports To:                            Case Management Manager

Major Function:                    To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children.

Illustrative Duties:

  • Provide support, education, and case management to survivors of domestic violence following the empowerment model of advocacy.
  • Carry an assigned caseload and meeting with each case a minimum of three times per week.
  • Communicate with staff any needs or concerns that may arise among your caseload.
  • Participate in weekly case review with your co-workers and Director.
  • Participate in bi-weekly supervision with your Case Management Manager.
  • Initiate and complete intake documents and procedures.
  • Complete all required paper work and computer work in a timely fashion.
  • Work with participants to assist them in assessing their needs, developing and implementing a Safety Plan and supporting their progress, as well as assisting them with the injunction process.
  • Coordinate transportation for survivors and their children to necessary appointments, hospitals, etc. in CASA vehicles or planning routes to utilize the bus system.
  • Coordinate services with community agencies through referrals and monitor service delivery to meet the goals of each participant.
  • Provide participants with information regarding Crimes Compensation and Relocation.
  • Accompany participants to appointments with other agencies, if necessary.
  • Present participant status at case conferences, as needed.
  • Advocate with other community agencies and the criminal justice system on participant’s behalf.
  • Provide back up to the crisis line as needed.
  • Perform monthly record keeping and statistical tasks as assigned.
  • Stay current with personal training hours.
  • Facilitate a weekly support group during your designated time.
  • Responsible for posting your schedule so that participants on your caseload may schedule appointments to meet with you.
  • Post all scheduled meetings and commitments on your Outlook Calendar.
  • Routinely check in with team on duty as outlined in our policies and procedures.
  • Provide administrative support to office (files, copies, etc.).



  • Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
  • Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
  • Attend all scheduled staff meetings and residential case conferences in order to provide and receive input for program development.
  • Attend and participate in all training.
  • Assist with training and supervision of volunteers.
  • Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, or vacation other staff members.
  • Complete special projects and presentations as requested.
  • Complete other duties as assigned.



  • Possess a Bachelor’s degree in related human services or have equivalent life experiences.
  • Experience working with survivors of domestic violence or other crisis experience.
  • Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
  • Bilingual preferred
  • Agree to drive agency vehicles as needed.
  • Ability to function independently and work cooperatively as a member of a team.
  • Possess a valid Florida State Drivers License to be verified annually.
  • Possess the ability to climb stairs and lift at least 50 pounds.
  • Agree to participate in a background check upon employment.
  • Drop files here or
    Upload Your Resume in PDF or .docx format

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