Reports To: Case Management Manager
Major Function: To provide case management, advocacy, and crisis intervention to survivors of domestic violence and their children.
• Provide support, education, and case management to survivors of domestic violence following the empowerment model of advocacy.
• Carry an assigned caseload and meeting with each case a minimum of three times per week.
• Communicate with staff any needs or concerns that may arise among your caseload.
• Participate in weekly case review with your co-workers and Director.
• Participate in bi-weekly supervision with your Case Management Manager.
• Initiate and complete intake documents and procedures.
• Complete all required paper work and computer work in a timely fashion.
• Work with participants to assist them in assessing their needs, developing and implementing a Safety Plan and supporting their progress, as well as assisting them with the injunction process.
• Coordinate transportation for survivors and their children to necessary appointments, hospitals, etc. in CASA vehicles or planning routes to utilize the bus system.
• Coordinate services with community agencies through referrals and monitor service delivery to meet the goals of each participant.
• Provide participants with information regarding Crimes Compensation and Relocation.
• Accompany participants to appointments with other agencies, if necessary.
• Present participant status at case conferences, as needed.
• Advocate with other community agencies and the criminal justice system on participant’s behalf.
• Provide back up to the crisis line as needed.
• Perform monthly record keeping and statistical tasks as assigned.
• Stay current with personal training hours.
• Facilitate a weekly support group during your designated time.
• Responsible for posting your schedule so that participants on your caseload may schedule appointments to meet with you.
• Post all scheduled meetings and commitments on your Outlook Calendar.
• Routinely check in with team on duty as outlined in our policies and procedures.
• Provide administrative support to office (files, copies, etc.).
• Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• Attend all scheduled staff meetings and residential case conferences in order to provide and receive input for program development.
• Attend and participate in all training.
• Assist with training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, or vacation other staff members.
• Complete special projects and presentations as requested.
• Complete other duties as assigned.
• Possess a Bachelor’s degree in related human services or have equivalent life experiences.
• Experience working with survivors of domestic violence or other crisis experience.
• Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
• Bilingual preferred
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Drivers License to be verified annually.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.
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