Donor Services Associate
Job ID 3483 // Posted July 22, 2020

This position supports CASA’s donor relations efforts through use of a data-driven stewardship plan involving maintenance and reporting within Raiser’s Edge.

PRIMARY RESPONSIBILITIES:

  • Responsible for the implementation of a comprehensive plan to manage and steward donors, orchestrating regular communication and recognition.
  • Locate and research key contacts within CASA’s network to facilitate connections and advance relationships. Manage and track donor communication touch points.
  • Implement up-to-date Standard Operating Procedures for entry and reporting and standardize all entries to these procedures.
  • Maintain and ensure overall data integrity of records within Raiser’s Edge database, for all functions, including individual and organizational records, gift processing, lists, statistical reports and analysis.
  • Share data-driven updates with the Director of Donor Relations to maximize the understanding of current donor behavior to drive increased engagement.
  • Collaborate with Finance, Development, and Executive Leadership administration to manage reconciliation of gift revenue.
  • Ensure that donors are recognized promptly with gift acknowledgements by working with Development on gifts received through all campaigns, including special events. Prepare and send in a timely manner.
  • Identify specialized mailing lists for annual corporate and individual appeals, grant funders, major donors, targeted fundraising campaigns, special events, and social media.
  • Support the Grants and Compliance team to devise protocol for utilizing Raiser’s Edge to track private grants.
  • Maintain confidentiality in regards to all donor information and communication being input into database.
  • Train required staff on Standard Operating Procedures for use of database systems to include Raiser’s Edge, and Financial Edge, as requested.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in related field preferred.
  • Experience with community or donor relations preferred.
  • A minimum of 3 years’ experience with Raiser’s Edge, or comparable database management system
  • Demonstrate advanced proficiency in Microsoft Office: Excel, Word, including functions specific to mailing communication and data reporting
  • Self-starter with flexibility and ability to handle multiple projects and meet deadlines
  • Excellent communication skills, highly organized, with a strong attention to detail
  • Must be willing to work in a collaborative team environment to achieve goals
  • Must be dedicated to use of effective negotiation strategies with network of supporters
  • Must possess an affinity for data management, financial systems, and technology
  • Agree to and have the ability to pass a background check for employment
  • Possess a valid Florida State Driver’s license to be verified annually
  • Possess ability to climb stairs and lift up to lift 50 lbs.
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