Work in collaboration with the Residential Life Advocate Manager to maintain the Residential Life Advocate (RLA) program functions and responsibilities. To provide residential program participants with quality services to include advocacy, support groups, safety planning, and resources.
FSLA Status: Full- Time/Non-Exempt
- Provide quality advocacy, crisis counseling, safety planning, resources, support groups, house meetings, and other pertinent services to shelter participants.
- Meet regularly with the RLA Manager to discuss program successes, barriers, and areas for opportunities.
- Performs administrative tasks as assigned.
- Ensure shelter is adequately staffed during assigned shift.
- Ensures that RLA Daily checklists are fully completed and saved in the appropriate database.
- Coordinate, collaborate, and communicate with all program managers to ensure quality services are provided to survivors.
- Responsible for understanding and acting in accordance with all CASA policies.
- Ensure that all services are documented in the appropriate report and database.
- Assist with interviewing applicants as needed.
- Monitor advocacy service delivery for compliance with state, federal, and local grant requirements.
- Responsible for overseeing and keeping track of basic needs inventory.
- Provide hotline coverage as needed.
- Assist with food prep, meal distribution, and meal counts as needed.
- Maintain cleanliness and upkeep of all areas designated for use by participants.
- Clean and prepare rooms to receive new intakes by stocking with necessary supplies and ensuring rooms are in order and ready for the individual or family.
- Transport participants in CASA owned vehicles as needed.
- Ensures that daily kennel checks are completed.
- Ensures safety checks are completed.
- Provide ongoing coaching and support to RLA’s to ensuring successful completion of projects and goals.
- Ensure team members operate according to CASA’s principles, policies, and program standards.
- Facilitate staff and residents’ complaints through established policies and procedures.
- Ensure RLA staff complete all necessary trainings timely.
- Develop, maintain, and update the RLA Program Manual.
- Perform all other duties as assigned by Management.
- High School Diploma or GED.
- Two years of experience working in human services, social services, or criminology related field preferred.
- Ability to climb stairs and lift up to 50 pounds.
- Agree to work a flexible schedule including evenings and weekends.
- Demonstrate the willingness to drive agency vehicles.
- Possess the ability to function independently and work cooperatively as a member of a team.
- Possess a valid Florida State Driver’s License.
- Agree to participate in background check employment.