Reports To: Resources and Rapid Rehousing Coordinator
Major Function: To provide case management, advocacy, and supported housing to survivors of domestic violence and their children. This position will be working closely with other staff members and in cooperation with Boley Centers to ensure proper permanent housing placement in a supported housing program for domestic violence survivors.
- Assess and screen families by working directly with them to monitor and document status, stability, progress and performance towards goals.
- Provides support, education and case management to survivors of domestic violence following the empowerment model of advocacy.
- Plans, conducts and documents sessions in accordance with policy and procedure.
- Provides direct/indirect assistance, guidance and instruction in tasks related to the maintenance of the family household; documents required reports and basic living skills service provision in accordance with policy and procedures; provides family counseling and monitors family progress.
- Assess for safe and clean residences; oversees proper maintenance of each unit ensuring needed repairs are reported and completed.
- Assist participants, as needed, during their move into permanent housing in collaboration with the advocates and volunteers..
- Carry an assigned caseload and maintain contact.
- Maintain regular communication with and coordinate family care with team member and other services providers.
- Participates, as needed, in group meetings and professional staffing’s to ensure appropriate delivery of services.
- Assists families with completion of paperwork for available community resources (i.e. food stamps, social security benefits, vocational rehabilitation, child care, parenting classes, HUD, etc.
- Develops supports and/or services as needed or desired by families that promote more effective household management.
- Maintains necessary family files, records and other documentation in accordance with internal and/or external requirements; prepares written narratives of service plans and interventions.
- Assists families with resolution of disputes/problems; ensures proper procedures are employed regarding the handling of grievances or complaints.
- Reports, as appropriate, all unusual events, activities and incidents.
- Stay current with personal training hours.
- Participate in facilitating orientation for new residents.
- Complete PPR forms as needed.
- Complete all required paper work and computer work in a timely fashion.
- Complete the HUD annual performance report.
- Complete annual participant reassessments in accordance with HUD guidelines.
- Enters data into Osnium to ensure statistics can be provided as requested and in aggregate.
- Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
- Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
- Attend and participate in required training.
- Agree to work a flexible schedule when required.
- Complete special projects and presentations as requested.
- Complete other duties as assigned.
- Possess a Bachelor’s degree in related human services or have equivalent life experiences.
- Experience working with survivors of domestic violence or other crisis experience.
- Knowledge and experience with property management/tenant-landlord issues preferred.
- Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
- Agree to drive agency vehicles as needed.
- Ability to function independently and work cooperatively as a member of a team.
- Possess a valid Florida State Drivers License to be verified annually.
- Possess the ability to climb stairs and lift at least 50 pounds.
- Agree to participate in a background check upon employment.
- Willingness to work evenings and weekends when needed