Residential Life Advocate - Full-time and Part-time

Job ID 894 // Posted September 30, 2019

Reports To: Residential Life Manager

Major Function: To assist in promoting the well-being of shelter residents.  Provide crisis intervention, conflict resolution, safety planning, and support. Responsible to promote safety, security, and cleanliness of the shelter.

Illustrative Duties:

• Provide crisis intervention and support to survivors of domestic violence.
• Ensure the security and safety of the shelter and residents.
• Work with participants to assist them in meeting their daily needs.
• Coordinate transportation for survivors and their children in CASA vehicles or planning routes to utilize the bus system.
• Accompany participants to appointments with other agencies, as necessary.
• Perform statistical and administrative tasks as assigned.
• Document services in case files, spreadsheets, and database as indicated by CASA policies.
• Track and document shelter population occupancy daily.
• Effectively respond to crisis situations in shelter per CASA policies.
• Prepare rooms to receive new intakes by stocking with necessary supplies and ensuring rooms are in order and ready for the individual or family.
• Perform tasks related to participant exits, including packing and storing of belongings.
• Assist participants with the completion of responsibilities involving community living.
• Maintain cleanliness and upkeep of all areas designated for use by participants.
• Ensure that kitchens are stocked with a variety of appropriate foods.
• Assist with the acceptance and distribution of donations and supplies.
• Prepare meals for shelter participants and their children.
• Monitor inventory level of food, linens, personal care items, and general shelter supplies.
• Monitor the maintenance of the facility, operating systems, and appliances.
• Assist in cleaning and maintaining CASA Kennel, as well as providing care to animals.
• Facilitate social and recreational activities designed for participants in the shelter.
• Must be able to work within an empowerment-based service delivery system.
• May provide back up to crisis hotline as needed.

General:

• Participate in weekly staff meetings.
• Participate in weekly supervision with your Residential Life Manager.
• Understand and abide by CASA’s Confidentiality Policy at all times and respect boundaries.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• Attend and participate in all required training.
• Stay current with all personal training.
• Assist with the training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing shifts to ensure 24-hour Shelter coverage, due to illness, absence, or vacation other staff members.
• Complete special projects and presentations as requested.
• Complete other duties as assigned.

Qualifications:

• High School Diploma or GED.
• 1 year of human services experience preferred.
• Bilingual preferred.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified annually.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.